Jim Nelson

"Cindy O'Brien is always 110% there for my needs."

Shana Arreguin

"Devin! I had a question in regards to our auto policy amount. I brought it to her attention and she quickly replied that she is looking into it. I know I will hear from her soon! Thanks Devin!! :)"

Kelly Harnish

"Cindy was great! She called me on the phone and gave me a very clear understanding of how my move would be handled. She was so helpful."

Marcia Turner

"Devin - signed life insurance documents and discussed identify theft protection. She's great to work with!."

Stacy Lorenz

"Cindy and she helped remove a vehicle from my policy since we sold it ."

Jennifer Bohnstengel

"We always deal with Cindy, and she always works so hard for us! She has helped us with our car/truck/our son's car/and our motorhome. She's even held our hand through an accident, she's great!"

Marla Clark

"I work with Devin regarding our personal insurance coverage as well as insurance for the business where I am employed. She always quickly responds to my calls or inquiries and then moves quickly to initiate whatever we need. I appreciate that so much."

Eve Bennett

"Cindy O'Brien, home and auto insurance. She is fantastic to work with, very knowledgeable, easy to reach, and responds super fast to my inquiries!"

Scott Pattison

"I worked with Cindy O'Brien and she was very helpful and saved me money by finding me a new home and auto policy."

Tom Hegarty

"Mostly Wendy, but others have been very helpful as well, recently. Always friendly and ready to provide timely info. They were especially of great assistance when my car broke down in the middle of nowhere. Helped me get assistance quickly. It was extremely hot that day (and I had my dog Kramer) with me), no water etc. thru their quick response, a bigger problem was averted. Thank you, Joe..."

Catherine Walker

"Joe Peterson initially when I first needed car insurance. Then I worked with Cindy who helped me with additional information when I called. There was Alexi who forwarded all messages to the office staff. And then there was Victor who helped me with moving information and how to close out my policy with your company as I move across the United States. Your office staff are the best."

Debbie Umlauf

"Cindy was awesome to work with., helping me update our auto policy! She was very pleasant and knowledgeable."

Lance Maiden

"Wendy. She is truly amazing and always goes above and beyond for me and my family. She has helped me with car and soon to be homeowner coverage."

Ruth Villanueva

"Cindy O'Brien Auto Insurance Great customer service!!"

Richard Tamburello

"Wendy is our go to person! Thank you."

Rita Dudley

"Cindy. She is a super listener. Made me feel important and credible. Empathetic & knowledgeable. Genuine! I'm so glad that she is my agent."

Traci Fitzgerald

"I work with Cindy, she is always promp at returning my emails and calls and she's very friendly in person!"

Eder Garcia

Recently I moved and needed to update my address. Because of safeco guidelines that all drivers within a household be covered for all cars I had Patty help me adding my girlfriend to my account. She did an awesome job explaining the benefits and explaining all of our options. She also itemized what we could save through the different payment options. We both work Night shift and Patty was patient with my schedule to get everything sorted. She did a great job as my usual agent Cindy was unavailable, team player. Thank you for the great quality and fast service.

Shana Arreguin

"Devin Lundstrum helped me with insurance quotes & sufficient insurance for our vehicles and our homes. She was a delight to meet with! Great customer service & personality! She explained wverything throughly. She is a perfect blend of professionalism and friendliness. Thanks so much to my referral, Denise Warner! I am a very haooy Joe Peterson client!"

Barbara Poulson

"I worked with Cindy. She helped with new car insurance and checked on items I did not even think about. Cindy also explained some things I had not been aware of. I appreciate the excellent service.."

Le Tran

"Wendy Schell - awesome agent! Best ever! Wendy helps us with all of our home and auto needs. The only thing I would want more is for you to do business in Nevada! If you do then you would have all of our business."

Lydia Johnson

"Crystal Alexander is awesome! We are in the process of buying a new home. She was so helpful with everything, but especially since we are new to the state, she was able to answer any questions and help me navigate the process of getting the right coverage."

Ruben Sifuentez

"Amerah Hall on renewing my insurance needs for my business. She is an OUTSTANDING agent!! Always prompt, informative and a pleasure to work with."


"I have been meaning to tell you and your staff that I loved the singing birthday greeting. I hate birthdays but that made my day.
You are a master at marketing your business."

Nancy Harville

"Cindy did a great job quickly revising my auto insurance to drop one vehicle I had sold and add one that I had just purchased. She then promptly followed up with an email containing my new temporary ID card. I couldn't have asked for a more timely and professional response."

Chris Ferluga

"Patty Garcia was a tremendous help with my home,car,umbrella, and earthquake insurance. Saved me a substantial amount of money. Thanks"

Jessica Johnson

"Cindy O'Brien assisted me with insurance quotes and the purchase of a homeowner's policy. She was professional, friendly and always answered my emails or phone calls quickly. Very happy with her level of service and knowledge of the product. I have already recommended her to several people!"

Randy Way

"Worked with Joe and multiple team members for a term life policy. Easy process and swift results. I'm a happy camper."

Jan Watts

"very good service & competitive pricing!"

Rob Ivey

JPI has been one of our home town heroes for a number of years. When we initially switched over, we were looking to find a better service with better rates. Joe not only was able to offer a MUCH better rate, but also became a person we could trust with all of our assets and highly recommend to others. Joe is able to insure our home, vehicles, classic car and our boat. It's so nice to have everything under one roof and one agency.

Carlos Martinez

CEO of Dura-Shine Clean

" I love the great team at Joe Peterson Insurance. Staff is always so friendly and professional. Always responsive and helpful. Very good customer service focused. Joe is always happy and committed to our community! Go team Joey Peterson! #scorebigwithjoepeterson"

Bic Hickman

West Richland, WA

Joe Peterson and his team are absolutely AMAZING!!! He is always contacting me personally to see what he could do to improve and all I could say was "nothing". I go to his office and could just sit and chat with his whole team and they make me feel so at home. I would recommend Joe Peterson Insurance Agency and his team to EVERYONE. Experience the teamwork different. They are such a huge company but I'm not just a number, I'm someone who they really care about. Thank you!!!

Oleg and Olga Gadomskiy

Kennewick, WA

"We signed up with Joe Peterson Insurance over a year ago. Every time we needed to schedule a meeting, Joe went above and beyond to make the times that worked for us work for him. He gets to know his clients on a personal level and stops by just to say hello and see how we are doing. I honestly believe that if something were to go wrong, him and his company would have our back."

Sandra Hurst

Joe, You and your staff have always treated us like Family!! We know without a doubt that we are well taken care of!! Wouldn't go anywhere else!! Thank you all for your hard and honest work!!

Renee Brooks

"I started looking for a new insurance provider in August. Between work and personal commitments and then changing jobs, I didn't end up changing insurance through Joe Peterson Insurance Agency until January. Every time I contacted her or she contacted me, Cindy was professional, friendly, and most of all, patient. She was very thorough and I appreciate her excellent customer service."

Paul Casey

Growing Forward Services

Wendy is on the ball! She always answers my email questions promptly, and gets me the services I need right away. She is patient, personable, and professional."

Amy Leicht

"Joe Peterson is the BEST!!! I have known Joe now personally and professionally since 2004. He has been amazing to work with and I will continue to refer business his way whenever I am able to! Thank you Joe for all of your support and hard work!!!"

Ronda Cray

Cray Plumbing

"Thank you so much for your time and expertise regarding complicated business insurance. My husband and I left your office feeling like we had a better grasp on our insurance needs because of your knowledge and experience. Your staff is very kind and friendly. Thank you Joe Peterson and Tyson Reil! You guys are right: "There IS always something..."

Andy Stirling

Vice President US Bank

"I've been with Joe Peterson Insurance for 4 years now and could not be happier. Cindy has been my agent and she is so great at responding to timely emails and even handled a recent home owner's claim with urgency. I'm eager to refer friends and family to JPIA!. Thank you for all that you've done over the last few years...your service has been above and beyond what we anticipated."

Mark Runsvold

Lender, Innovative Mortgage

"Joe Peterson Agency and his team have always provided "above and beyond" service to any and all clients we have referred them to. Could not recommend them more highly, excellent rates, coverage and prompt service."

Dave Bond

Superintendent, Kennewick School District

"I appreciate seeing Joe involved in United Way and his advocacy for the community. In addition, I appreciate knowing that Joe knows our family and our needs and always gets me a quick response when I have a question."

Dan and Cassandra Simkins

Kennewick, WA

"We have worked with Joe Peterson Insurance for a number of years and have been very pleased with their courteous and prompt responses. Thank you for your efforts."

Sandy Hurst

Kennewick, WA

"We have been with Joe Peterson Insurance Agency for many years! He is the most honest and sincere man you will ever do business with. I would not go anywhere else!!! Thanks Joe for taking such good care of us!"

Abby Welch

Port Orchard, WA

"Cindy O' Brien was great during the purchase of my new car. I had to make a few changed to our policy and she was always prompt and quick to respond!"

Susie Ingersoll

Kennewick, WA

"I have always received the help I needed whenever I have contacted the office."

Jennifer Sexsmith

Richland, WA

"Wendy is awesome! She is always available when I call or if not, she calls me back within an hour or so. I feel very comfortable with her- she knows her stuff and always takes great care of us."

Shelley Lilly

Shelley's Cabinets

"Debra Nichols is who I deal with in general. She is always very helpful and prompt with whatever we ask for."

Rick Frost

Pasco, WA

"I like how Joe is always thinking ahead for my company's needs. Also making sure I have the proper amount of insurance needed in every area."

John Franklin & Franklin Business Works

Tri-Cities, WA

"I like how Joe is always thinking ahead for my company's needs. Also making sure I have the proper amount of insurance needed in every area."

Maria Gonzalez

Pasco, WA

"Every time I contact my agent Patty Rivera at Joe Peterson Insurance, I always get a prompt response and excellent customer service. When I have a change she takes care of it right then while I'm on the phone. Always courteous and ready to help and that says a lot."

Jeff Lembcke

FastSigns of Kennewick, WA

"Joe and his team are always responsive to my needs with quick and accurate follow up. They have been my "go to" insurance company for a number of years!"

Megan Phillips

Richland, WA

"Joe Peterson and his team are great! When we need to file a claim, or have questions about our policy, we are always promptly assisted and provided with first-class service! As amazing stewards in our local community, I appreciate the support provided to my family by Joe and his team."

Shiela Bentley

Magill's Restaurant of Pasco, WA

"Joe and his team have cone above and beyond to take excellent care of our business insurance needs. They are always right there to answer questions, meet with us, and track down the best policy and coverage for us. We feel we have more than just an agent in Joe, he's like having a friend in the business and we really appreciate that."

JR Bunch

"My daughter is purchasing a house and she told me about two other companies quoting her outrageous prices. I referred my daughter to Cindy O' Brien, of Joe Peterson Insurance for a homeowners quote. My daughter was very pleased with Cindy and the quote for homeowners insurance was nearly half the amount of the other two companies."

Julie Talbott

West Richland, WA

"This was my first time searching around and buying my own insurance. Joe Peterson Insurance helped me get the best deal and explained everything to me very clearly so I actually knew what I was getting into. Thank you Joe Peterson Insurance!"

Duane Larson

Educator in Portland, OR

"I'm always impressed with the level of customer service I receive at Joe Peterson Insurance Agency! I always get a prompt reply to any questions and requests. It's nice to know I can acall and talk to someone familiar any time I have a need."

Janine Anderson

Tri-Cities, WA

"Wendy has been helping me set up new insurance for autos and home. She's terrific. Always got back to me with answers and easy instructions for how to make the change - Couldn't be easier to work with - Thanks Joe Peterson Insurance!"

Fred Buck

Kennewick, WA

"I appreciate playing with a good team."

Joy Hansen

Pasco, WA

"Cindy has been very helpful with all of our insurance needs. We highly recommend Joe Peterson Insurance."

Judith Homewood

Coldwell-Banker, Tri-Cities, WA

" I felt as if you made my client feel comfortable as he was obtaining coverage."

Lindsay Pontious-Brist

Boise, ID

"Taylor and Joe have always been extremely easy to use. We love being able to email or call our agent directly and get something taken care of right away. Thank you!"

Arnie Lowder

Salem, OR

"Joe was great to work with! When we first began talking about policies and I had a gazillion questions, he did not seem annoyed or anything. He gave answered or did research and got back to me quickly. He does an outstanding job and looks out for his customers by finding the best companies and the best rates."

Shauna Anderson

Richland, WA

"Joe Peterson Insurance Agency is easy to work with. I don't need more complications!"

Nichole Milne

Pasco, WA

"I have enjoyed having Joe as our agent. I can call up anytime with questions or when we got in an accident I got answers right away."

Barbara Mannion

Pasco, WA

"Taylor Ivey (at Joe Peterson Insurance) has been a wonderful resource and great adviser to meet my insurance needs. While I have fortunately not experienced a crisis that would test how the "cogs and wheels" would work together, I am truly confident that Taylor and the Joe Peterson Agency would, as the playbook states, "have my back." Taylor has answered my many questions with patience, professionalism and in a timely manner."

John Franklin

CFO4Hire of Pasco, WA

"Joe and his team have been very proactive and thorough handling my insurance for the last 10 years."

Dale Miller

Grandridge Eyecare in Kennewick and Pasco, WA

"Every single time I go into Joe's office in Kennewick I am always happy to see Patty. She is pleasant, and professional. She greets you as if you mattered to her, and then proceeds to give you outstanding service. I have told Joe on numerous occasions that I want to try and hire her away from him."

Sarah Weir

Pasco, WA

"I've worked with Cindy at Joe Peterson Insurance to set up my car and home insurance. She was helpful and friendly. Any questions I had she was able to answer which was extremely important as a new homeowner. I recently added on my engagement ring to my home insurance and she was able to get that completed within 5 minutes which was perfect for me so I could get back to work. The whole Joe Peterson Insurance team has been great to work with."

Howard Broadbent

West Richland, WA

"Our recent claim was handled quickly and much to our satisfaction. It is always such a positive experience when you get what you expect and without the hassle."

Chellsey Woolever

Pasco, WA

"When our septic system backed up into our house they were on scene the same day."

Beth Wasemiller

West Richland, WA

"I love the fact that Cindy is so patient with us as we add Sean's car to active every time he is home from WSU!"

Richard Davis

"Great service and support."

Mark Wasemiller

"Cindy is always quick to respond to my inquiries (email and/or phone) and when I have a question about my coverage or if it involved one of my adult children she is highly responsive and courteous."

Patricia Lovell

"Taylor was quick to respond to any questions or needs...very informative, kept it simple. Made it very easy for me to make decisions. Have had experiences in the past of too much detail talking, too technical...Taylor made things easy for me to understand and displayed confidence that I know my insurance needs are taken care of."

Jay McCue

Richland, WA

"Good insurance and service."

Ken Gatherum

West Richland, WA

"Outstanding! Exceeded my expectation! Taylor Ivey was very thorough and answered all of my questions and concerns."

Bobby Paine

Owner of Paineless Creations, LLC in Kennewick, WA

"I use Debra Nichols, and as my agent she is very responsive to all of my emails, she works very hard to make sure I'm covered in my business an at the same time insuring I have the best rate so I can run my business effectively."

Laura Smith

Tri-Cities, WA

"What a great experience. Fast and simply to change over to Joe Peterson Insurance. No hassles, great communication with all the staff. I will highly recommend Joe Peterson Insurance to everyone."

Joan Hutfles

"I am happy to have you back as my agent. You always give good advice and are a pleasure to work with."

Bob Schmitt

"We were thrilled with the treatment given us over the whole car accident thing with my daughter, it went incredibly smooth. I only regret I didn't call sooner as I may have been able to save them some money (towing). Wanted Joe to know that it meant a lot to us that it was a hassle free, smooth as silk operation."

Judi and John Carlson

"We have been very happy with the service that we receive from our agent. She is great! Always prompt to answer any questions that we may have and always gives us any options available so that we can choose the best one to suit our needs. We checked prices with several insurance companies and SAFECO had the best prices for our needs. They are truly competitive and very friendly and helpful. Thanks for giving us the opportunity to thank you!"

Theodore and Sigrid Kroner

"We wanted to take a minute and let you know how pleased we are with our insurance at Joe Peterson Insurance Co. You have always taken the time to answer our questions and go out of your way to make sure you understand our insurance needs. Again, thank you for always being there and seeing to our insurance needs."

Thomas Hallen

"JPIA is always quick to respond, offers great policies for you money and has a very knowledgeable friendly staff!"

Jackie DeBord

"Wendy was very helpful and addressed our requests immediately. We appreciated her assistance, quick actions and speedy response. Thanks so much!"

Russ Newberry

Mid-Columbia Drum and Bugle Corp

"Wendy Shell and Debra Nichols are rock stars today! The Columbians Drum and Bugle Corps had an urgent need that was solved very well by these great ladies, and in record time!"

Shu-Teh Hsu

Seattle, WA

"It has always been a pleasure doing business with you. Having a relationship means taking care of each other, just like how you've helped me through the storm 2 years ago. No one likes to see their house damaged and the last thing you want it to have the homeowner not getting the right service when it's urgently needed. You did a good job for me. Thank you!"

Brian McNaughton

The other insurance guy!

"I couldn't ask for a better ins guy to protect me..."

Susan Finkbeiner

"I want to express my gratitude for the prompt response you and PEMCO gave to my recent accident. When I called PEMCO the compassion I felt from the agents was overwhelming. It was as if they had been there with me and felt the grief I did. The toe of voice and calm questioning gave me time to think and reflect upon each answer. I am extremely thankful for the quick response the agents took in seeking resolve. I was able to replace my car with the same quality I had before the wreck. What a blessing."

Joseph E. Sparks

"My family has been a customer of PEMCO insurance for many years now. We insure both our home and cars through PEMCO. This letter supports our opinion that PEMCO is the best provider of insurance we have found. We often received unsolicited quotes from other companies. Many times they are less than the premium we pay for PEMCO. There is more to insurance though than the premium alone. It is also the local agents and most important the insurance company when there is a claim. In the many years we have paid for coverage from PEMCO we have had claims for home and auto. We received immediate, personal atention from the company and local agency as well. This is the true test of both the company and the agency. When you need them now, how do they respond and how quickly? This is why we choose to remain customers of PEMCO and Joe Peterson's Agency. Customer service says it all. Please feel free to contact us through Joe Peterson's Agency for verification of this testimonial and our experience with PEMCO."

Delphine Palmer

"I just wanted to send you a quick thank you note for all of your great help over the last year I have been your customer. I appreciate your patience and the time you spend explaining all my questions on insurance matters for both my house and vehicles. I truly feel that you are actually working for me because of your great customer service! I was also thrilled and comforted last week when you left a message on my voicemail letting me know your agency was aware of the predicted windstorm that was going to hit our area. The message was so appreciated because it gave me a sense of calm when it said you were aware of the storm, gave your phone number and an assurance that you and PEMCO would be available all through the night to take any calls. If we had damage because of the storm. Then the message wished us a safe passage through the storm! What a wonderful thing to do! I cannot tell you how many people I told about your call the next day. Luckily I did not have any damage but the call meant so much to me. Hopefully I will never have to call you to submit a claim, but if I do I know that you will provide your help and your usual kind, understand service. Thank you for all you do! Have a wonderful thanksgiving!"

Larry Lane

"All the team members we've had contact with are extremely knowledgeable and helpful. It's always a pleasure dealing with this agency."

Tina Mitchell

Wendy, you are awesome! You have made this transition easy and painless for me... thank you so much for all your help! I'm never leaving you again :)

Solomon Fombi

With no hesitation I would say I'm so happy and satisfied with your services , I got things done really fast, explanations are very clear it really satisfying working with mr Tyson.

Benjamin Fowler

We really like this agency. We have always felt that they have our needs at heart and that what we want is taken care of quickly and easily. No one wants to spend days working out insurance stuff, I just want quick solution. Joe Peterson Agency does just that!

Laura Henry

Joe called me the other day, i was impressed. I do not know Joe but he called just to say thank you for our business and asked if there was anything else he could help me with. Wow, such a great way to make a connection with your customers. I always thought of Joe as the really big guy in the company and someone who would not have enough time to care at my level, I guess I was mistaken. I told a few others about his call, they too were impressed. Thank you

Nancy Bowers

I like the news letters you send out with interesting information and tips.

Tracy Rued

Joe Peterson Insurance was right there for me when a tree crashed onto the roof of my duplex after a bad wind storm. I was not able to insure my duplex with Farmers. During my time with Farmers ( about 10 years), my insurance crept up with almost every renewal, until I was paying much more than most of their competitors. How's that for loyalty appreciation?I found that out after being so disgusted with their customer service that I finally went shopping for a new insurance company. Joe had been there all along with the duplex with fair rates and GREAT customer service (I'm talking about you Wendy). So I switched ALL my stuff over to them. 2 more houses, 2 cars, a boat, and a motorhome. I couldn't be happier and, unless he pulls a "Farmers" on me, Joe will have my business for the rest of my life.

Larry Lane

All the team members we've had contact with are extremely knowledgeable and helpful. It's always a pleasure dealing with this agency.

Robert and Dorothy Van Note

You always keep in contact and help us along the way if we need it.

Arnie Lowder

Turner Oregon

"Although I do not live near the office, I see your community activity on Facebook! I also appreciate the words of condolences when my mother passed away. A caring spirit beyond the money, policies, and paperwork! Thanks and God bless you!!!"

Craig Galat

Realtor in Richland, WA

"Joe, as well as his staff, has been hard working to gain and keep my business. As one of the most price conscious of his clients I constantly look for better rates and combined with his customer service I have no higher compliment then offering them my business for Home, Auto, and Business insurance! You ROCK, Joe!"

JoLynn Bush

Kennewick, WA

"I think Joe Peterson's agency is wonderful! Always helpful, quick and efficient. I think Joe and his agency are a blessing to our community as well. I have noticed they contribute and take part in community events, with generosity and a genuine spirit. I would definitely recommend this agency!"

Aaron Anderson

Great job. Always willing to help. Thanks for supporting my family.

Greg Gosney

Great service, always available, prompt service

Ted Arnold


Kim Holdiman

I have been working with Tyson Reil for my small business needs and he has been awesome! This is all new to me and I didn't even know what I needed for sure. We talked to several different insurance companies and nobody else could touch the service or the price! When I call or email Tyson, I hear back in a matter of minutes. Sometimes all the new details I'm dealing with as a business owner and new author are overwhelming and its so helpful to know I have someone in my corner that is responsive to my needs, explains things I don't understand, and makes sure to do the job he can for me. It's one less detail I need to stress over! Thanks Tyson!

Mike Leaverton

Leaverton Life Financial

I have always found Joe Peterson Insurance staff as one team that is focused on what is the best interest of its customers, This is truly an agency I can trust and gladly refer to you to.

Abby Welch

"Cindy is an amazing agent!! She is prompt and quick to respond to any questions or quotes that I might need. She often has everything done within a day, I appreciate her timeliness and attention to detail!"

Rachel Philips

"Patty was super friendly while helping us switch our house and car insurance over to our new insurance which saved us a bundle. I love that she called me to let me know exactly where we were with the process and that I could get a hold of her on the phone immediately. Very pleased with our experience and are telling everyone we know!"

Lorna Hawkins

"I always get immediate help and response when I call the office!"

Mindy Knapp

"I work for a local CU in the Mortgage Servicing Department. Every week I have HOIs that have slipped through the crack and are expiring soon. I need the updated information ASAP so that I can pay the premiums. I always contact Wendy Schell because she is so quick to respond to my requests and never makes me feel like a bother. She is amazing! --Mindy"

Tyler Adams

"Cindy O'Brien does a great job!"

Jin Kim

"You are the best agency I have ever experienced. Thank you for your great service."

Marvin Oliver

"Cindy answered my call quickly and listened to my need. She responded immediately, courteously, and professionally. Cindy made me feel like she had nothing else to do but answer my needs."

Mitch Roach

"I moved my insurance services from USAA to JPI after a couple of decades of being with what is considered an industry leader. I would do it all over again because Joe Peterson and his staff provide a local, personal service that is unmatched!"

Jose Jimenez

"Elise is always available to help whenever we have a question regarding the policy and prompt to answer any email we send her way. She has done countless amounts of certificates for our company, we appreciate her attention and prompt work. Your amazing! Also we would like to comment on Tyson Reil, he was remarkable and the best listener when Elise was away.

Kathleen Wilkinson

"I sincerely appreciate Cindy's attentiveness, support and assistance. She has helped me through a number of issues. Thanks Cindy!!"

Laura Smith

"I feel that I was treated better than I had ever been treated by an insurance agent. No pressure, great information, wonderful prices and easy change over!"

Andrea Alvarez

"You've always kept me updated on any change to be made in my policy. Every time I've needed to add or subtract a car from my policy you made it so easy for me. I just like the fact that I feel informed and protected by your team. Good work! Thanks, Andrea"

Gary Isakson

"Fine job!"

Colleen Culmer

"....they were very helpful when I moved my homeowners over and bought the umbrella policy."

Jody Howeiler

"Wendy returns my calls promptly and provides the information and options I need for my changing circumstances. She follows up with an email, which I also appreciate."

Jeanette Foeppel

"Wendy always responds to our requests promptly. We know she is working for us 100 % of the time. Thank you Wendy! The Foeppels"

Luke and Brittany Loeber

"Wendy did great at answering all of our questions and worked hard at finding a good option for insurance at a great price!"

John Franklin

"JPI has been very responsive and helpful."

John Hecht

"Fast and efficient great pricing thanks"

Adam Graves

"Cindy did a great job very prompt and a step a head thanks"

Sabrina Sulloway

"I always receive a quick and friendly response! Even if someone is busy or out of the office, others step in to help!"

Jackie Valentino

"Our initial meeting with Tyson was somewhat impromptu, and he was generous with his time and information. We appreciate the service he is giving us. Jackie V."

Barbara Thoren

"Wendy was able to save me over $500 and get me better coverage for my auto and home insurance AND I now have an umbrella policy. Great service and friendly people who also trust in God."

Paul Smith

"Tyson did all the leg work from one call from me to get my cabin insured, Great job! Paul Smith Service manager Legacy Ford of Pasco"

Kimberly Lansing

"Wendy has always been very polite and any time I ask for information, its taken care of promptly."

Melissa Fillmore

"I appreciate your swift action and ability to help solve our issue in a very timely manner."

Denise Worley

I love dealing with Elise. She is very responsive to my needs and helps me understand the insurance lingo.

Beth Earnest

Banner Bank

I have dealt multiple times with Cindy and Wendy and they are both a pleasure to work with both very prompt. Always friendly and I am always glad when I find out I have deal with them.

Pam Maiden

I work with Wendy and she always answers my questions and is very helpful, with all my insurance needs. I give a big kudos to Wendy for doing a great job. Thanks again, Pam Maiden

Denise Worley

"I appreciate the phone call to let us know our auto policy payment was late. I have never had an insurance agent do that before. Thank you Elise."

Mark Jansen

"Every time I call with changes or questions I am immediately taken care of and always asked if they can help in any other way. I appreciate the help and I have always felt my back is covered!"

Ryan Mirus

"Great job...love that ya don't have a problem letting me know whats going on with my insurance and payments"

Sandra Evans

" I'm really pleased with Joe and his staff. Keep up the Great work."

Mark Wasemiller

"Cindy is always prompt with a response when we have a question or request and does an excellent job of explaining things. She is delightful and easy to work with!"

Solomon Fombi

Fombi Tree Service

"I am Solomon fombi the owner of fombi tree service. i am so happy to say your services are great, am so satisfied, thanks very much solomon Fombi tree service."

Terryn Tuner

"I haven't had any problems, my rates are great, and so far they have gone down every year. Thanks!"

Scott Ross

"Efficient, Friendly. Concerned with getting me the best value for my money. 2 thumbs up. 5 star. Would definitely recommend to friend."

Vince Donihee


Karen DuBois

"Thank you for using my email to communicate with me. I did not expect this but prefer it as a method of efficient communication. I appreciate the prompt service and smooth communication!"

Claudia Cooley

"I am so thankful to have an agent to work with like Cindy. She is always looking out for me and takes care to always listen and provide the best advice. This is an especially important character trait in this business as customers are often distraught, sad, frustrated and stressed when circumstances warrant a call. Cindy gets the A+ in my book for her knowledge, support, reflective listening,..."

Senie Harris

"Very happy with Patty. .she has been of more than awesome help!!"

Jose Jimenez

Fuse Heating and Air

"Tyson is always available to assist us. We appreciate so much his prompt work for our company. We are always certain that Tyson will provide any information we need fast and accurate. Thank you!Tyson you are an amazing agent to have on our side. Fuse Heating & Air Conditioning,LLC"

Ned and Denise Pearson

"Thank you for being so quick with answers to our questions and getting proper information back to us."

Bruce Cannard

"I have always been pleased with the service and advice provided."

Claudia Cooley

"I am so thankful to have an agent to work with like Cindy. She is always looking out for me and takes care to always listen and provide the best advice. This is an especially important character trait in this business as customers are often distraught, sad, frustrated and stressed when circumstances warrant a call. Cindy gets the A+ in my book for her knowledge, support, reflective listening,..."

Luisa Perez

"We really feel that Tyson , heard us out with question and concerns, giving us the best coverage for our business. Tyson also let us know of resources that were available for free through the insurance agency, which we thought was really great. we are both happy to say that Tyson has done a great job processing all documentation and we will continue to refer our family and friends to him."

Stan Perry

"Cindy provided a very professional, thoughtful and complete analysis of my insurance needs and a comparison to my existing coverage and pricing with Unigard. She made the switch from Kibble and Prentice very satisfying and easy (and we premium savings are significant). Thanks for your help, we look forward to our relationship with your firm."

Craig Galat

"I work with four different agents in Joe's office and each has been amazing in their ability to find out what I need, and, if necessary, recommend options to help me economize or better protect myself that I had not heard of, or did not know about. Whether Commercial or personal Joe's staff AND Joe have been attentive and caring and helpful. Would HIGHLY recommend them to anyone!"


When adding a teen driver to the policy..."so efficient and friendly it makes doing a painful thing doable....Thanks ."

Patsy Kinker

"Cindy was very helpful! She guided us through home and auto insurance."

Mark Strankman

I worked with Wendy Schell this afternoon. She gave me some great advice, and really helped me!

Jeff Hambelton

"Wendy Shell. She was very nice and good at assisting me through accidents, and switching vehicles."

Judi Yearout

I insure my house and cars with you. I've been with PEMCO 40 years, but I've always had a distant agent somewhere in Seattle who really didn't know or care much about me. Now that I have Wendy, I get the treatment I think I deserve as a long-time customer. She looks for the best deal for me, for sure.

Bill Chrisemer

"Tyson - Business insurance policy. Going on third year with policy and we are very pleased. Contact is always prompt and courteous. Thanks for providing great service to an out-of-towner!"

Stacey Bolling

"Cindy is great to work with and goes out of her way to help her customers find the best value."

Mark Strankman

"I worked with Wendy Schell this afternoon. She gave me some great advice, and really helped me! Thanks you very much, Mark Strankman"

Al Thiemens

"I work with Cindy and she is Great!"

Mark Rowley

Banner Bank

"I have occassion to work with everybody at the office at one time or another. They all work as a team and get the answers needed. I feel confident that I'm receiving professional advice and feel very comfortable recommending friends and clients for their insurance needs."

Todd Lynn

"Needed renters insurance while I work out of town and Cindy was able to obtain the same day I requested. Awesome fast!"

Eric Davis

"Cindy is great, Very helpful on all transactions."

Steve and Caroline Minard

"Patty was wonderful. She is a careful and attentive listener. I was so stressed out about finding affordable insurance before our deadline, but I needn't have been—Patty took care of everything, in a calm and organized manner, and she is so polite. Thank you, Patty. You're a treasure!

Melissa Kenton

"We worked with Wendy. She helped us with car, home, and motorcycle insurance. She is very knowledgeable and excellent to work with. Thanks so much!"

Janet Swaim

"Wendy found the best deal for me. She is always very responsive to emails and return phone calls. She is "top notch" to work with."

Mark Jansen

"Cindy: Was very personable and funny too. Yes I have too many pickups and hope to move two out of the driveway in the very near future. Thanks again!"

Jacqulyn Nelson

Really good - and prompt service. Thank you!"

Nan Engel

Absolute Loans

"We needed an insurance binder for a borrower - on a RUSH! - and Joe Peterson Insurance Agency was ON IT! Thank you for your prompt & courteous service!"

Shirley Reil

"Wendy is awesome and always helpful. I appreciate tha t I can deal with her when I call and she knows me and my policies."

Jin Kim

"I am always impressed with the service you guys provide. I have worked with Wendy a lot. She is a real professional who knows what to do to help me. Thanks, Wendy."

Patty Peterson

"Wendy is who I've worked with in the office. I have two homes, and three cars insured. I'm very happy- it's NICE to be known by name when I come in the door. Very affordable insurance, and everyone there is very personable!"

Penni Miles

"Wendy and so far she has been very helpful."

John Greatorex

"I worked with Wendy and she was great! She got me all set up and now I'm paying less than I did before and it's great!"

Eric and Robyn Higginbotham

"Cindy O'Brien helped us with auto and home insurance. She was extremely helpful and went above and beyond to get us the perfect policy for both home and auto. We are extremely grateful for her service."

Lisa Hart

"Patty was very helpful with making sure I understood my new rates for my new vehicle purchase. By deleting the vehicle we traded in and adding the new one. Patty also made sure we had what we needed before we took our new vehicle on it's first road trip. Thanks Patty!"

Jolene Carlson

"I was very please with the feedback I was given. Not only was I match with a high rated insurance provider I was given a great quote that came with great service. I shared my little story with my family and they immediately wanted the contact information so they could call and get a quote!"

Steve and Pam Burger

You are always very helpful and prompt. I appreciate your hard work and dedication to our insurance needs.

Sara Espinoza

"I worked with Wendy and she assisted me with my home and auto policies. Wendy has always been very pleasant, helpful and quick to respond to my inquiries."

Anthony Orosco

"Amerah helped us with a certificate and was very knowledgable and quick to respond. Made my job easy. Very much appreciated."

Harriet Johnson

"Wendy took care of my Property and liability insurance for rental property. Very "user friendly". Took care of my needs promptly!"

Ana Valencia


"I worked with Patty, she helped me add Auto Insurance for a car that i just purchased. She was efficient and friendly. The fact that she remembers my name is awesome, really shows they take time to get to know their clients."

Pat Campbell

"I worked with Cindy O'Brien. She was the most helpful insurance agent that I've worked with. She kept me informed, did not oversell and was honest. The process was so easy and she made it so that I understood all of the terminology, which is no easy matter. Thanks Cindy!"

Claudia Kaestner

We worked with Crystal Alexander at the Salem, Oregon office of Joe Peterson Insurance Agency. She provided excellent service and went out of her way to help us save money on our car and home insurance.

Pam Anderson

The insurance agents do a nice job, keep me well informed. Unfortunately, several questions I have no reference point on which to judge answers. Thanks for serving me for so many years!

Riley Walker

"Cindy O'Brien - homeowner's insurance, vehicle insurance, umbrella insurance. Cindy is the best agent I've ever worked with ... sincerely appreciate her assistance."

Justin Foeppel

"I've been working with Wendy Schell for several years now. Always responsive and helpful. Sometimes I don't understand the insurance products as much as I would like to, but Wendy makes it easy and saves me time by serving me in a way that fosters my trust in her. I feel comfortable not knowing more."

Will Kirkham

"Wendy helped me out a lot today. She was great and helped me navigate through a tough issue. She went above and beyond and got me the insurance I needed for a great rate. It times like this that make a good relationship great. I won't forget it. Thank you Wendy Schell!!!!!!!"

Ruben Sifuentez

"We worked with Amerah Hall on acquiring a a bond and insurance on a new business. She did a terrific job in communicating the information needed, expected time frames and the process required to register with Labor & Industries. The entire process was smooth and completed very quickly. Amerah went above and beyond to get answers to questions she was unsure of and to work through our learning process of how I wish to build my company."

Kay Lehmann

Wendy and Joe both have helped me with my insurance needs from home and auto to life insurance! They are terrific listeners and follow-up on things! Highly recommended!

Meghan Rhodes

"Wendy helped me with my insurance needs. Her service was above and beyond amazing! I had insurance within an hour of speaking with her. She was and continues to be professional, helpful and cheerful in our conversations. I feel like a valued customer. Thanks Wendy!"

Bob Clark

"Looking at buying some property, Wendy took good care of me, called me back as promised. Look forward to working with Wendy !!"

Lisa Bodey

Wendy assisted me with our homeowners policy. We did end up cancelling our policy there because we have our auto policy elsewhere and they gave us a better rate combining policies. Wendy was very quick to respond to my inquiries and very helpful. I appreciate her great customer service.

Kathie Wilkinson

"Cindy O'Brien - homeowner's insurance, vehicle insurance, umbrella insurance. Cindy is the best agent I've ever worked with ... sincerely appreciate her assistance."

Tom and Katie Salzano

"Wendy is always quick to respond to any questions/updates we have on our home and car insurance policies. She is a pleasure to work with."

Ruben Sifuentez

We worked with Amerah Hall on acquiring a a bond and insurance on a new business. She did a terrific job in communicating the information needed, expected time frames and the process required to register with Labor & Industries. The entire process was smooth and completed very quickly. Amerah went above and beyond to get answers to questions she was unsure of and to work through our learning process of how I wanted to build my company. Sincerely, Ruben Sifuentez

Kelli Ushakov

"Cindy assisted me in adding another vehicle to our policy. She is always VERY friendly and helpful. Cindy is awesome!"

Elizabeth Salinas

"Joe Peterson, Wendy Schell, and Jill Ivey. You assisted me by providing excellent customer service and potential employment opportunities. The enthusiasm is wonderful, and I am excited to continue this journey, and future communication. Everyone is very nice and professional."

Gretchen Patrick

"Cindy is great! She always responds quickly, accurately, and gives information that will benefit us for our insurance needs."

Teresa Champlin

"Tyson Reil is fantastic! Always helpful."

Janet Swaim

"Wendy Schell I have 3 home owners policies but will be cancelling 1, only because I sold the home. Wendy is wonderful to work with. I'll happy that Mark Trout, my realtor, referred me to Wendy! She is prompt and courteous. She makes me feel important."

Dave Van Leuven

"I worked with Wendy Schell to take my motorhome our of storage status and to reinstate full coverage for a planned trip. She was very responsive and did a great job."

Kevin Gunn

"Tyson Reil is My hero!"

Denise Warner

"Mr. Joe Peterson himself. Thanks for connecting me to John Costa regarding getting appointed with other Life Carriers!"

Michael Duane Brown

"Crystal Alexander. She's terrific to work with. Under promises; over delivers. Pleasant. Confident, but not cocky."

Maurice Higuera

"Tyson - business insurance. I was impressed with the amount of research and effort Tyson put in getting me lined up with personal business insurance."

Shelly Trenchard

"Cindy is my go to Gal. She does a great job and is always Cheerful !"

Myles Melton

"My wife and I purchase our car insurance with Wendy Schell - she is amazing, consistently looking out for us and providing exceptional support and guidance! 5 of 5 stars, 2 thumbs up, and 110%"

Alyssa Kimura

"Amerah, insurance for my small business"

Miguel Mendoza

"I worked with Patty Garcia, she was very helpful and cared about the fact that my family was owed a refund and assisted me in obtaining it. i appreciate her taking responsibility and ensuring that the refund paperwork was processed. thank you."

Dave Bond

"I worked with Cindy to get insurance for a rental home. She was very responsive and met my timelines. She kept the work at my end to a minimum, and got me a policy that meets my needs."

Maurice Higuera

"Tyson and Wendy. Homeowner's and auto motorcycle."

Susan Ingersoll

"I just called in to make a payment. Cindy was very courteous and helpful. The call in was easy and painless!! Thank you."

Chad Schow

"Devin Lundstrom has been amazing to work with. She is very sharp and knows how to get the best policies and rates for her customers. I am very grateful to have her has my agent."

Aaron & Jade Spencer

"We worked with Crystal Alexander for our home and auto. She is the best agent we have worked with. Very knowledgeable and helpful through our process. Answered all of our questions and took the time to make sure we understood the coverages we had to ensure we had the right coverage for our needs. We will definitely be telling our friends and family to contact her."

Jayne Asatani

"Wendy Schell was amazing to work with. Quick responses, communicated well and came back with the product we needed (Vacant homeowners ins)"

Tawny Garrett

"Wendy with appliance insurance"

Terry Terry

"Amerah assisted me with business ins today. Needed certificate emailed to a builder. Much quicker than expected and filled out perfectly. Thanks!!!"

Daniel Kaufman

"Wendy Schell is always friendly and helpful with our home and auto insurances. She genuinely is trying to provide what we need without exceeding our needs."

Frank Castello

"Crystal Alexander was amazing I want to thank her. Never been more happy with getting insurance."

Erin Shepard

"Tyson is ready and willing to take on accounts immediately that are not a fit for our agency- and we have complete trust that you will not only provide the best product and service, but accomplish it in a timely manner."

Kay Olson

"Cindy Obrien, I changed vehicles and Cindy updated my policy. It was quick and easy! Thanks Cindy!"

Britt Creer

"Tyson and Amarah, general contractor liability insurance. Great to work with, immediate attention and went above and beyond. Great customer service."

Joseph Frank III

"Amerah always keeps me informed of what's going on. I'm glad too because with our busy schedule and line of work, she like a personal assistant. She's always happy and sounds excited when speaking with her. You people keep up the good work. Great customer service!"

Eder Garcia

"Cindy my agent. She helped ensure that I was able to make my payment on time after my bank made a mess of it. Cindy has been fantastic year after year. I highly recommend Joe Peterson Insurance and the high quality of service they provide."

Taylor Jackson

"I worked with Devin Lundstrom, she was an all around delight to speak with. She happily and easily answered all questions that I had in a timely and patient manner! I look forward to my work with this company!"

Alisha Allred

"Wendy was very helpful and informative right from the start. We are newlyweds and the whole insurance process is pretty new to us. She did a great job at explaining what would work best for us and why. She even gave us multiple quotes with different rates before we decided."

Diane Lewinski

"Wendy has been a great help, support and resource in helping with keeping our new premium at a significant savings. She has always listened and has a quick turnover time. She has made a difference!! Thanks, Diane Lewinski"

Caleb Gibson

"This survey format is kinda silly, but I got great service and saved me a ton of money. I'll deal with a silly survey when I save as much money as I did."

Jin Kim

"Wendy has helped me on my car & home insurances. It is always great to work with her."

Jack Drummond

"Cindy O'Brien is without doubt the overall best agent with whom I have ever interacted. EVERY time I have called her, she has found a solution for me. She is super knowledgeable, patient, resourceful, knows me, and truly cares if she helps me. I am not treated as a customer, but rather as a friend in need. I like you, Joe, but if Cindy leaves, I would also. She is a treasure. Semper Fi, Jack..."

Margaret McCoy

"I worked with Devin, and she assisted me on getting car and renter's insurance quotes. Very efficient and courteous."

Jenica Hopson

Crystal is amazing - as soon as we find our place- we will definitely get our insurance through her.
Thanks for all your help Crystal - I'll keep you posted when we find the right one (that isn't on 24th ;) ).

John Lotto

Thanks for the birthday song. Nice idea and much appreciated!!!

John Ritter

"I stopped in yesterday and asked Crystal to look at my auto and home policies and give me a quote on what her agency could do. One way to respond is to say that she was able to increase my coverage on a number of items, the two biggest being earthquake and auto comp while saving me a total of more than $200.00 ... quite pleasing, but that was strictly the financial story. Crystal is herself --..."

Jonathan Booth

"Chrystal - vehicle registration document. She got it to me by email before I had put the phone down. This agent exudes confidence! Lucky us! Thanks Jonathan and Karleen Booth"

Jessica Matheson

"I received the JPI newsletter and completed the word search (attached). It was great to receive a quarterly mailer that included personal stories! It makes the entire insurance process feel more human I guess."

Tabitha Ledbetter

"Crystal Moon for home insurance. She was fast and checked in to make sure we got what we needed."

Rick Moreno

"Wendy Schell, she helped me with insurance coverage to moor our boat at Columbia Park Marina. She was a star player, she threw me a touch down on the first play of the game. Thank-you much Wendy, Rick Moreno"

Josh Mason

"Patty Auto policy"

Pamela Moseley

"Crystal made this experience seamless. We are new to McMinn. Crystal met us at our RV park and provided information on 2 vehicles, 1 motor home and a home construction coverage while transitioning into a home policy. She saved us over 15% from our last agent, was very professional and bubbly, happy person to work with. I must have called her 5-6 times in 4 days for clarification and she always had the right answer and did not seem annoyed with my silly questions. We hope this is a great start to a long term professional relationship."

Janel Woodcock

"Crystal does an amazing job ~ She always provides us the binders we need very fast and always very helpful."

Maria Allan

"Amerah Hall did a great job getting additional insured documents. for us in a timely manner."

Esmeralda Heemsah

"Thank you Patty for all you do for me and Ruben. We really appreciate you getting the binders to us in less the 24 hours. It is always s a pleasure to work with you. Have a great day and awesome Easter with your family & friends."

Marcia Turner

"Devin re:Kansas City Life Insurance application update. Very responsive."

Deborah Anderson

"I appreciate that even though I asked a lot of questions, the agent took the time to answer them, and even got me a better quote!"

Greg Carlson

"Crystal has certainly been more than helpful. She is exactly what I have been looking for to be my agent!"

Claudia Kelly

"Crystal, you are a jewel!!! Thanks for all your help, your patience with all my questions, and getting back to me as quickly as possible. It is so nice to have local people. Keep up the good work!"

Esther Jaramillo

"The staff at JPI are always courteous and prompt in resolving our issues and questions. I appreciate you guys, thank you!"

Nicole Anderson

"I have been very pleased with Joe Peterson Insurance since my transition from Farmers. I was with them for over 20 years. I feel as if the service here has been great and hope to do business for years to come!"

Gary Meerdink

"Becca is very helpful and listens carefully to my needs. Becca is the most helpful insurance agent I have ever encountered."

Vicky Lemos

"Cindy has always been available to help us out and get the job done for us. We really appreciate everything she does for us."

Pedro Molina

"Hassel free quotes and overall a Great experience!"

Vince Snoddy

Your agents are top notch. I was so very happy when I switched over to your agency. You guys are so good I would never consider switching again.


I like Cindy because she is easy to talk to, knows what she is doing, and follows through on things she says she will do. When I call in I always ask for Cindy, so that I know I won't get any drama and I can accomplish the business that needs doing.

M&L Clark

Couldn't imagine better service than we've received from Crysral. Definitely on top of her game.

Dustin Batem

"Crystal Alexander got us great insurance at a great price. When the title company dropped the ball, she was there right away to help us fix their mistake. As first time home owners she has been exceptional with helping us with our insurance needs. We would happily recommend her to any of our friends and family."


"Wendy has Been awesome with me and my families needs. We are lucky to have JP and Pemco behind us."

David & Darlene M

Thanks Becca for checking with us via email re: our email to Joe and his reply to us. Very much appreciated.

Jim N

Cindy O'Brien has been advocating on my behalf insurance-wise for some time now and I know I can go to her for answers and advice and to get things done. Two thumbs up!

Cuando tube el incidente en mi negocio, era un fin de semana cuando las oficinas de Joe Peterson estan cerradas yo llame al numero local que tenia disponible, lo que no esperaba que alguien atendiera mi llamada por ser horas fuera de oficina, lo cual yo esperaba dejar algun mensaje, pero el Sr Tayson contesto mi llamada y amablemente se hizo cargo de todo para mandarme una compañía de limpieza y...

When I filed the incident in my business, it was a weekend when Joe Peterson's offices were closed and I called the local number I had available, which I did not expect someone to answer for my call because it was out of office hours, which I expected Leave some message, but Mr. Tayson answered my call and kindly took care of everything to send me a cleaning company and ...

Don Rickel

Wendy was great to work with in changing our Oregon insurance to what we needed in Washington at an affordable rate.

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