Customer Testimonials


“We have worked with Joe Peterson Insurance for a number of yeas and have been very pleased with their courteous and prompt responses. Thank you for your efforts.”

Dan and Cassandra Simkins/Kennewick, WA 


“Cindy O’Brien was great during the purchase of my new car. I had to make a few changes to our policy and she was always prompt and quick to respond!”

Abby Welch/Port Orchard, WA

“My daughter is purchasing a house and she told me about two other companies quoting her outrageous prices. I referred my daughter to Cindy O’Brien, of Joe Peterson Insurance for a homeowners quote. My daughter was very pleased with Cindy and the quote for homeowners insurance was nearly half the amount of the other two companies.

JR Bunch

“I appreciate seeing Joe involved in United Way and his advocacy for the community. In addition, I appreciate knowing that Joe knows our family and our needs and always gets me a quick response when I have a question.”

Dave Bond / Superintendant Kennewick School District

“Wendy is awesome! She is always available when I call or if not, she calls me back within an hour or so. I feel very comfortable with her – she knows her stuff and always takes great care of us.”
Jennifer Sexsmith / Richland, WA

“I have always received the help I needed whenever I have contacted the office.”

 Susie Ingersoll / Kennewick, WA

“Debra Nichols is who I deal with in general. She is always very helpful and prompt with whatever we ask for.”
Shelley Lilly / Shelley’s Cabinets

“I like how Joe is always thinking ahead for my company’s needs. Also making sure I have the proper amount of insurance needed in every area.
Rick Frost / Pasco, WA


“Joe and his people at Joe Peterson Insurance have always done a great job of staying on top of my insurance needs.”

John Franklin / Franklin Business Works / Tri-Cities WA 

“I appreciate playing with a good team”    Fred Buck / Kennewick

Everytime I contact my agent Patty Rivera at Joe Peterson Insurance I always get a prompt response and excellent customer service. When I have a change she takes care of it right then while I’m on the phone. Always courteous and ready to help and that says a lot!

Maria Gonzalez / Pasco, WA

Joe and his team are always responsive to my needs with quick and accurate follow up. They have been my “GO TO” Insurance company for a number of years!”

Jeff Lembcke/Owner/Fastsigns/Kennewick, WA 

“Joe Peterson and his team are GREAT! When we need to file a claim, or have questions about our policy, we are always promptly assisted and provided with first-class service! As amazing stewards in our local community, I appreciate the support provided to my family by Joe and his team!”
Megan Phillips/Richland, Washington


Joe and his team have gone above and beyond to take excellent care of our business insurance needs. They are always right there to answer questions, meet with us, and track down the best policy and coverage for usWe feel we have more than just an agent in Joe, he’s like having a friend in the business and we really appreciate that.”

Shiela Bentley/Magill’s Restaurant/Pasco, WA

“This was my first time searching around and buying my own insurance. Joe Peterson Insurance helped me get the best deal and explained everything to me very clearly so I actually knew what I was getting into. Thank you Joe Peterson Insurance!!!”
Julie Talbott/West Richland


“I love the great team at Joe Peterson Insurance. Staff is always so friendly and professional. Always responsive and helpful. Very good customer service focused. Joe is always happy and committed to our community! Go Team Joe Peterson #scoreBIGwithJoePeterson”

Carlos Martinez/CEO/Dura-Shine Clean


“I’m ALWAYS impressed with the level of customer service I receive at Joe Peterson Insurance Agency! I always get a prompt reply to any questions and requests. It’s nice to know I can call and talk to someone familiar any time I have a need.”
Duane Larson/Educator/Portland, Oregon


We have been with Joe Peterson Insurance Agency for many years! He is the most honest and sincere Man you will ever do business with. I would not go anywhere else!!! Thanks Joe for taking such good care of us!

Sandy Hurst/Kennewick, WA

We signed up with Joe Peterson Insurance over a year ago. Every time we needed to schedule a meeting Joe went above and beyond to make the times that worked for US work for him. He gets to know his clients on a personal level and stops by to just say hello and see how we are doing. I honestly believe that if something were to go wrong, him and his company would have our back.

Oleg and Olga Gadomskiy/Kennewick, WA 


“Wendy has been helping me set up new insurance for autos and home. She’s terrific. Always got back to me with answers and easy instructions for how to make the change — couldn’t be easier to work with — Thanks Joe Peterson Insurance!”
Janine Anderson/Tri-Cities, Washington




“Cindy has been very helpful with all of our insurance needs. We highly recommended Joe Peterson insurance.”

Joy Hansen / Pasco, WA


“I felt as if you made my client feel comfortable as he was obtaining coverage.”

Judith Homewood/Coldwell-Banker Tri-Cities



“Taylor and Joe have always been extremely easy to use. We love being able to email or call our agent directly and get something taken care of right away. Thank you!”

Lindsay Pontious-Brist/ Boise, Idaho


“Joe was great to work with! When we first began talking about policies and I had a gazillion questions, he did not seem annoyed or anything. He gave answers or did research and got back to me quickly. He does an outstanding job and looks out for his customers by finding the best companies and the best rates!!!”
Arnie Lowder/Salem, Oregon


Joe Peterson Insurance Agency is easy to work with. I don’t need more complications!”

Shauna Anderson/Richland, WA

“I have enjoyed having Joe as our agent. I can call up anytime with questions or when we got in an accident I got answers right away.”
Nichole Milne/Pasco, WA


“Taylor Ivey (at Joe Peterson Insurance) has been a wonderful resource and great adviser to meet my insurance needs. While I have fortunately not experienced a crisis that would test how the “cogs and wheels” would work together, I am truly confident that Taylor and the Joe Peterson Agency would, as the playbook states, “have my back.” Taylor has answered my many questions with patience, professionalism and in a timely manner.”
Barbara Mannion/Pasco, WA

” Joe and his team have been very proactive and thorough handling my insurance for the last 10 years.”

John Franklin/CFO4Hire/Pasco, WA

“Every single time I go into Joe’s office in Kennewick I am always happy to see Patty. She is pleasant, and professional. She greets you as if you mattered to her, and than proceeds to give you outstanding service. I have told Joe on numerous occasions that I want to try and hire her away from him.”

Dale Miller/Grandridge Eyecare/Kennewick and Pasco

“Joe Peterson Agency and his team have always provided “above and beyond” service to any and all clients we have referred them to. Could not recommend them more highly, excellent rates, coverage and prompt service.”

Mark Runsvold/Innovative Mortgage

“I’ve worked with Cindy at Joe Peterson Insurance to set up my car and home insurance. She was helpful and friendly. Any questions I had she was able to answer which was extremely important as a new homeowner. I recently added on my engagement ring to my home insurance and she was able to get that completed within 5 minutes which was perfect for me so I could get back to work. The whole Joe Peterson Insurance team has been great to work with”
Sarah Weir/Pasco, WA

“Our recent claim was handled quickly and much to our satisfaction. It is always such a positive experience when you get what you expect and without the hassle.”
Howard Broadbent/West Richland

“When our septic system backed up into our house they were on scene the same day.”

Chellsey Woolever/Pasco, Washington

“I love the fact that Cindy is so patient with us as we add Sean’s car to active every time he is home from WSU!”
Beth Wasemiller/West Richland

“Great service and support”
Richard Davis

“Cindy is always quick to respond to my inquires (email and/or phone) and when I have a question about my coverage or if it involves one of my adult children she is highly responsive and courteous.”
Mark Wasemiller

“Taylor was quick to respond to any questions or needs…Very informative, kept it simple. Made it very easy for me to make decisions. Have had experiences in the past of too much detail talking, too technical…..Taylor made things easy for me to understand and displayed confidence that I know my insurance needs are taken care of.”

Patricia Lovell

“Good insurance and service…”

Jay McCue / Richland, WA



“Outstanding! Exceeded my expectations! Taylor Ivey was very thorough and answered all of my questions and concerns.”

Ken Gatherum / West Richland, WA

“I use Debra Nichols, and as my agent she is very responsive to all of my emails, she works very hard to make sure i’m covered in my business and at the same time insuring I have the best rate so I can run my business effectively.”

Bobby Paine / Owner of Paineless Creations, LLC /   Kennewick, WA 


“What a great experience. Fast and simply to change over to Joe Peterson Insurance. No hassles, great communication with ALL the staff. I will highly recommend Joe Peterson Insurance to everyone”

Laura Smith / Tri-Cities, WA




It has always been a pleasure doing business with you. Having a relationship means taking care of each other, just like how you’ve helped me through the storm 2 years ago, no one likes to see their house damaged and the last thing you want is to have the homeowner not getting the right service when it’s urgently needed, you did a good job for me. Thank you!

Shu-Teh Hsu / Seattle, WA



I just wanted to send you a quick thank you note for all of your great help over the last year I have been your customer. I appreciate your patience and the time you spend explaining all my questions on insurance matters for both my house and vehicles. I truly feel that you are actually working for me because of your great customer service! I was also thrilled and comforted last week when you left a message on my voice mail letting me know your agency was aware of the predicted windstorm that was going to hit our area. The message was so appreciated because it gave me a sense of calm when it said you were aware of the storm, gave your phone number and an assurance that you and Pemco would be available all through the night to take any calls if we had damage because of the storm. Then the message wished us a safe passage through the storm! What a wonderful thing to do! I cannot tell you how many people I told about your call the next day. Luckily I did not have any damage but the call meant so much to me.

Hopefully I will never have to call you to submit a claim but if I do, I know that you will provide help and your usual kind, understanding service. Thank you for all you do! Have a wonderful Thanksgiving!

Delphine Palmer

My family has been a customer of Pemco Insurance for many years now. We insure both our home and cars through Pemco. This letter supports our opinion that Pemco is the best provider of insurance we have found. We often receive unsolicited quotes from other companies. Many times they are less than the premium we pay for Pemco. There is more to insurance though than the premium alone. It is also the local agents and most important the insurance company when there is a claim. In the many years we have paid for coverage from Pemco we have had claims for home and auto. We received immediate, personal attention from the company and local agency as well.

This is the true test of both the company and the agency. When you need them now, how do they respond and how quickly? This is why we choose to remain customers of Pemco and Joe Peterson’s agency.

Customer service says it all.

Please feel free to contact us though Joe Peterson’s agency for verification of this testimonial and our experience with Pemco.

Joseph E. Sparks

I am happy to have you back as my agent, you always give good advice and are a pleasure to work with.

Joan Hutfles

I want to express my gratitude for the prompt response you and PEMCO gave to my recent accident. When I called PEMCO the compassion I felt from the agents was overwhelming. It was as if they had been there with me and felt the grief I did. The tone of voice and calm questioning gave me time to think and reflect upon each answer. I am extremely thankful for the quick response the agents took in seeking resolve. I was able to replace my car with the same quality I had before the wreck. What a blessing.

Susan Finkbeiner

We were thrilled with the treatment given us over the whole car accident thing with my daughter, it went incredibly smooth. I only regret I didn’t call sooner as I may have been able to save them some money (towing). Wanted Joe to know that it meant a lot us that it was a hassle free, smooth as silk operation.

Bob Schmitt

We have been very happy with the service that we receive from our agent. She is great! Always prompt to answer any questions that we may have and always gives us any options available so that we can choose the best one to suit our needs.

We checked prices with several insurance companies and Safeco had the best prices for our needs. They are truly competitive and very friendly and helpful.

Thanks for giving us the opportunity to thank you!

Judi and John Carlson

We wanted to take a minute and let you know how pleased we are with our insurance at Joe Peterson Insurance Co. You have always taken the time to answer our questions and go out of your way to make sure you understand our insurance needs. Again, thank you for always being there and seeing to our insurance needs.

Theodore & Sigrid Kroner