Another fantastic year is being “put to bed,” and I can tell you it hasn’t been a snoozer! In 2018, our agents have handled over 100,000 inquiries, renewed almost 10,000 policies, and paid out over $8M in claims… all while maintaining our position as the top insurance agency in the Mid-Columbia. Since we also serve the Walla Walla and Salem, Oregon regions and frankly the entire Northwest, I expect we will be winning awards in those areas soon. Our goal is always an unparalleled customer experience, no matter where we’re located.
Having hit so many milestones in 2018 you might think we’d take the foot of the gas a bit. We think differently so have engaged local leadership expert Christy Lawrence of Time to Profit for a quarterly leadership series. We also embarked on an 18-month journey to double down on our commitment to customer service and the communities we serve. The rate fluctuations in auto insurance over the past few years have hurt our ability to make outbound calls to you, our most important resource. We are staffed up and with the more stable rates outlook for the coming year, you should be hearing from our agents on a more proactive basis.
We’ve recently brought in a Community Involvement Coordinator and have committed to a quarterly giving program to serve the needs of our area, while considering also the hearts and interests of our staff. First quarter we’ll be donating $20 per referral to animal charities in our area. Second quarter, we will be honoring our military in the same fashion, and the third quarter we’ll be concentrating on education with another Stuff the Bus campaign.
We’ve had great success raising funds for the homeless men and women in the Union Gospel Missions of Salem and Tri-Cities in the last quarter of 2018. We will continue that next winter along with the very successful sock drive. So many community partners and individuals are responsible. We’d like to give a special shout out to Fit for Me gyms, Marshall’s of Walla Walla, and Azure Skies Grant Services. With their help, we were able to deliver over 500 pair of brand-new warm socks right as the weather was dropping below freezing.
It’s been a good year! And the prospects for the New Year look bright! Thank you for your business and trust. I look forward to serving you in the coming year.